Privacy Policy
Shield Express app and Shield carwash subscriptions. Last updated: 2026.
This policy explains what we collect when you use the Shield Express app or hold a subscription at a Shield carwash, why we hold it, and what you can ask us to do with it. We process personal information in line with the Protection of Personal Information Act (POPIA).
Who we are
Shield carwash, operating the Shield Express app and the vSmart POS platform at www.vsmartpos.co.za. For any privacy request, write to support@vsmartpos.co.za.
What we collect
- Your account: name, cellphone number, email address and the carwash you signed up at.
- Your vehicles: registration number and, where you give it, make, model and colour, plus the code we issue to identify each car.
- Your subscription: the plan you chose, its status, and the debit order mandate reference returned by our payment partner.
- Your visits: the washes recorded against your cars and any optional extras you asked for.
- Staff accounts only: employee number, ID number used as the first password, hours worked, roster and payslips.
What we do not collect
We do not store your bank card or bank account details. Debit order mandates are signed directly with our payment partner, Netcash, and we keep only the reference and status they return to us. Photographs taken with your camera in the app are used to read a code or a licence disc and are not uploaded or kept.
Why we use it
- To identify your car at the till and apply the subscription you pay for.
- To collect your monthly subscription by debit order.
- To send you WhatsApp or SMS messages about your subscription, your washes and, for staff, payslips and roster changes.
- To keep the accounting and employment records the law requires us to keep.
Who we share it with
Only with the service providers that make the above possible: Netcash for debit order mandates and collections, and Clickatell for WhatsApp and SMS delivery. Each carwash sees only its own customers and its own staff. We do not sell your information.
How long we keep it
For as long as you hold an account with us, and afterwards only for as long as tax, accounting and employment law require. You may ask us to close your account at any time.
Your rights
You may ask us what we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, and object to marketing messages. Email support@vsmartpos.co.za and we will respond within a reasonable time.
Children
The app is not intended for use by anyone under 18.
Changes
If we change this policy we will publish the new version on this page and update the date above.